- Cancellation requested by the client with more than 2 days before the program start date: refund available with a penalty equal to the booking fee paid.
- Cancellation requested by the client with less than 2 days before program start date: no refund available, but rescheduling is offered (subject to availability).
Once a trip begins there are no refunds or rescheduling available.
HAE Ltda. reserves the right to cancel an excursion before the start time due to weather conditions or other factors that may affect the safety of the participants as determined by the guide responsible for the program and / or the "criteria used to suspend or modify the activity" detailed in this document. As well, but it is not limited, to cancellations caused by not reached the minimum participants required, logistical problems such as strikes, acts of nature, or any other circumstances which may make operating the trip unadvisable. We will keep you informed regarding any aspect that we consider that may affect your trip and in case we can not develop the booked program we will offer the possibility to change your booking to an alternative one, change the goals of it, or we will refund the payment made. The limit for this refund will be the limit of HAE Ltda.’s liability.
We will honestly inform you of the conditions that we may predict you should expect during the development of the program and if they may affect the normality of it. Be aware that the forecast is a human interpretation of diverse variables and it can be wrong or variables can change. If during the development of the program there are adverse weather conditions or other factors evaluated by the responsible guide and / or the "criteria used to suspend or modify the activity" listed in this document, and / or a request from the client to cancel the activity, HAE Ltda. reserves the right to terminate or modify the itinerary, the details, or goals of it with no refunds or rescheduling available.
HAE Ltda. It is not responsible for any expenses incurred by you in preparing for travel, including – but not limited to – purchases of "Passenger Responsibility Equipment" or non-refundable or penalty-bearing airline tickets.
We recommend that you consider trip cancellation and/or interruption insurance. Such a policy will offset cancellation charges in the event of illness before or during the trip.
By hiring or participating in an adventure travel service operated by HAE Ltda. you declare to understand and accept the “Terms and Conditions” for HAE Ltda. Adventure Travel Programs (http://hae.cl/terms), the “program of the activity” and the declaration of “Knowledge and acceptance of risks, terms and conditions” (http://hae.cl/acceptance).
All HAE mountain or climbing programs do not guarantee to reach a mountain summit.